Privacy policy

 

Last Updated: 18th October 2025

Heliocentric respects your privacy and is committed to protecting your personal information. By using our website or purchasing from us, you agree to this Privacy Policy.

1. Information We Collect

We collect personal information you provide or that is generated when you use our Services, including:

  • Contact info: name, email, shipping & billing addresses, phone number

  • Payment info: card or account details, transaction history

  • Account info: username, password, preferences

  • Purchase & browsing activity: products viewed, added to cart, purchased

  • Communications: support requests or other messages

  • Device & usage info: IP address, browser type, cookies

We may also collect info from Shopify, partners, or other third parties to provide and improve our services.

2. How We Use Your Information

We use your data to:

  • Process orders, returns, and exchanges

  • Provide customer support

  • Improve and personalize your shopping experience

  • Send marketing or promotional messages (if you opt in)

  • Prevent fraud and maintain security

  • Comply with legal obligations

3. Sharing Your Information

We may share your information:

  • With Shopify or other service providers (e.g., shipping, payments, IT support)

  • With marketing partners to show relevant ads

  • When you consent, such as shipping items to third parties

  • Within our corporate group or affiliates

  • To comply with legal obligations, enforce policies, or protect rights

Note: Links to third-party websites may be present. We are not responsible for their privacy practices.

4. Children

Our Services are not intended for children under the age of majority. We do not knowingly collect personal information from children.

5. Security & Retention

We use reasonable measures to protect your information, but no system is perfect. We retain your personal information only as long as necessary to provide services, comply with laws, or resolve disputes.

6. Your Rights

Depending on your location, you may have rights including:

  • Access, correct, or delete your personal information

  • Receive a copy of your data or request portability

  • Object to or restrict certain processing

  • Withdraw consent for marketing communications

You can exercise your rights by contacting us at team@heliocentric.life

7. International Transfers

Your information may be stored or processed outside your country, including in the UK or EEA. Shopify, our service provider, uses recognized transfer mechanisms to protect your data.

8. Changes to This Policy

We may update this Privacy Policy at any time. Updates will be posted on this page with a revised “Last Updated” date.

9. Contact

For questions, complaints, or to exercise your rights, contact us at:
Email: team@heliocentric.life